The idea and approaches of Choice Theory and Reality Therapy are also applied extensively with organisations, including schools, to replace external control psychology with Choice Theory as the psychology that underlies the whole operation or 'system'. In practice, this means moving from a 'boss-management' approach to one of 'Lead-Management'. Lead-managers continually work to create a non-coercive environment where students / workers can self evaluate and achieve quality work. The only way any organisation will achieve the goal (of quality work) is if the 'lead-manager' can persuade students / workers to continually upgrade 'the system' and all they do, by communicating and relating in ways that build trust. This is not to suggest some laissez-faire kind of approach, far from it. But it does mean that the Lead-Manager / teacher becomes more of a 'leader' and 'coach' rather than a 'boss' who tries to use external controls such as punishments, threats or bribes in order to 'motivate' people but in the process drives out creativity, belonging, trust, loyalty, enterprise, responsibility, 'joy in work' and other essential ingredients that lead to quality. Indeed, for a 'boss' the very idea of 'joy in work' would be an oxymoron! The
Quality School Training Programme: Schools can also join the 'Quality School Consortium', which is a network of schools, mostly located in the USA, Canada and Australia, who have embraced the Quality School ideas and approach. The role of the consortium is to create networking opportunities for its member schools and to promote Dr. Glasser's Quality School ideas to new schools. The consortium organise an annual conference (usually in October) and produce a newsletter for distribution to Consortium member schools. Progress
of the Quality Schools Ideas in the UK: One UK school that has, since the autumn of 2000, committed to offering training to all of its staff in the ideas of Choice Theory, Reality Therapy and the Quality School, is St. Edward's School; a school for boys with 'Emotional and Behavioural Difficulties' (EBD), located in Sherfield English, near Romsey, Hampshire.
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